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FAQ
Frequently Asked Questions And Common Queries
How can I get a quote or place an order?
You can make an order on the website by filling out our contact form, sending us an email, or giving us a call to discuss your needs and receive a customized quote. We are happy to work with you to provide the best logistics solution to deliver the food ingredients you need.
What is your minimum order quantity?
Our minimum order quantity is 1 full TIR truck or sea container (22-24 tons). Please feel free to contact us for more information.
What payment methods do you accept?
We accept payment via bank transfer, according to the terms agreed upon in the contract and invoice.
What are your payment terms?
We usually offer payment before shipping from our warehouse. But our payment terms may differ depending on the order size and customer credit rating. We typically require a down payment and offer flexible payment options for larger orders.
What is your lead time for food ingredients orders?
The lead time for bulk ingredient orders depends on the specific product, the quantity ordered, and your location. Usually, it takes 1 to 5 days. Our sales team can provide you with an estimated time based on your order specifications.
Where are your warehouses located?
We utilize warehouses of our partner KMS-Services located in Krakow, Poland.
What is your shipping policy?
We offer shipping to all EU and UK locations. We use DDP and FCA transportation methods and provide all necessary documents and certificates. Contact us for more information.
What delivery agreements do you offer?
We offer two main delivery agreements — DDP and FCA — depending on the needs and preferences of our clients.
How long does delivery usually take?
Delivery times can vary depending on the product and the destination. Within Poland, it usually takes 1 to 5 days. Our team will provide you with an estimated delivery time when you place your order.
What is the process for tracking my shipment?
Our team provides you with regular updates on the status of your shipment, including tracking information when available. You can contact us at any time for an update on the status of your shipment.
What documents will I receive with my shipment?
We provide all necessary documentation including commercial invoices, quality certificates, and certificates of origin. Our team can assist you in obtaining any additional documents required for your specific shipment.
How do you ensure the quality of your ingredients?
We source our ingredients from reputable suppliers and conduct thorough quality control checks to ensure the quality and safety of our products. We also have a team of experienced professionals who monitor the entire supply chain, from sourcing to delivery, to maintain the highest standards of quality.
What kind of certificates do your food ingredients have?
Our food ingredients come with different certificates according to the current legislation of Poland and the EU depending on the product. You can find full information about certificates on product pages. At a minimum, our products have quality certificates and EUR.1 movement certificates. Please contact us for more information about the specific certificates that are available for the product you need. Our team will be happy to assist you.
How do you handle quality complaints or issues?
We have a dedicated quality assurance team that investigates and resolves any complaints or issues promptly and thoroughly.
What is your return policy?
Our return policy according to the current legislation of Poland and the EU and varies depending on the product and the reason for return. But as a rule, our products do not need to be returned.
Are your products GMO-free?
Yes, all our products are GMO-free.
What measures do you take to prevent contamination?
We follow strict hygiene and sanitation protocols in all stages of production, transportation, and storage to prevent contamination.
How do you ensure the quality of your storage and transportation?
We monitor compliance with hygiene and assembly requirements in all our facilities and carry out thorough quality control procedures to maintain high standards. We also ensure our shipments to protect against any unexpected events.
Do you conduct regular internal audits?
Yes, we conduct regular internal audits to ensure compliance with quality standards and identify areas for improvement.
Do you offer product samples for testing?
Yes, we offer samples of our products for qualified customers. Contact us to discuss your specific needs and request a sample.
What steps do you take to ensure sustainable transportation?
We and our partners strongly commit to sustainability and reducing our carbon footprint. In line with this, we aim to use only trucks that meet the latest Euro emission standards, which are the most rigorous and environmentally friendly standards for trucks in Europe. Additionally, we see the future of logistics in electric trucks, and we are actively exploring ways to incorporate them into our transportation network.
Are you a reliable ingredients supplier?
Yes, we are a trusted and reliable ingredients supplier. Our extensive experience and strong partnerships with leading manufacturers ensure a consistent supply of high-quality products. Whether you need bulk quantities or one pallet, we are committed to meeting your requirements and providing reliable and timely deliveries. We prioritize quality, consistency, and customer satisfaction.
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